RORKE'S DRIFT LODGE TERMS AND CONDITIONS

1. CONTRACT. The booking is a binding contract between you and Rorke’s Drift Lodge hereinafter referred to as “RDL”. Bookings are accepted via telephone, fax, email and all require a 20 % deposit within 3 working days of making the reservation. If the deposit is not received within this time, provisional bookings will automatically lapse. Final confirmation of a booking is only made on receipt of above-mentioned deposit and the signed copy of the Terms and Conditions of Sale. Written confirmation will be provided once the above terms have been met. No contract shall exist between you and Rorke’s Drift Lodge until we have received your signed confirmation and/or your deposit

2. GROUP BOOKING. Where a booking is made on behalf of several individuals the booking is conditional on the party leader having the authorisation of all the individuals named to enter into the contract. The party leader is responsible for both the deposit and the final balance payment.

3. PAYMENT. Full payment of the holiday cost must be made at least 2 weeks prior to your arrival.

4. CANCELLATION. If you wish to cancel your holiday after it has been confirmed, all cancellations must be confirmed in writing by the Party Leader.  If you cancel your holiday, we reserve the right to charge a cancellation fee on the following scale:

No. of days before arrival date                       Cancellation Fee %

More than 56 days.........................................25% (or deposit if greater)

15-56 days....................................................75% (or deposit if greater)

14 days or less..............................................100% (or deposit if greater)

No refund will be made for cancellation within 14 days of the scheduled arrival date. You are liable for the full amount of period booked, regardless of early check out or late arrival.

5. AMENDMENT. Rorke’s Drift Lodge will attempt to comply with all requests for amendments to bookings after the booking has been confirmed. If the changes you request cannot be made and you wish to cancel the holiday, cancellation charges will apply, effective from the date you requested the change. We accept no liability for anything if not confirmed in writing.

6. AMENDMENT. If you are prevented from proceeding with the holiday that you have booked, you may transfer the holiday to another person provided that you give us at least 14 days notice in writing with full details.

7. TRAVEL INSURANCE. We strongly advise you to take out travel insurance that includes protection against cancellation charges.

8. AMENDMENT BY RORKE'S DRIFT LODGE. If we have to make any changes to the holiday you have booked, we will advise you at the earliest possible date. If the change is of a major nature you will have the choice of either a) accepting the change of arrangements or b) cancelling your booking. Should you choose to cancel your holiday because of such a change, Rorke’s Drift Lodge must receive written notification to that effect within 14 days of the notification of the change. If you choose to cancel your holiday, we will refund you all money you have paid to us.

9. IMPORTANT. We will not be liable to pay compensation to you if we are forced to cancel or in any way change the arrangements for the holiday booked by you due to war, threat of war, civil disturbance, industrial dispute, terrorist activity, fire or adverse weather conditions, or any other reason outside our control, or if your enjoyment of your holiday is affected by such factors.

10. GOVERNANCE. The laws of Republic of South Africa shall govern this Agreement and its performance.

11. THE ACCESS ROAD The last 5 kilometres to our lodge is a farm track, and is constantly under construction. You may find it rough in places. To date 90% of the vehicles that have visited us have been standard passenger cars. All have arrived safely. However, it is our opinion that the track is not very kind to extremely low sporty, or overloaded cars. (Minimum clearance required for a vehicle is 15cm for the undercarriage). During the rainy season (from September - April ) we strongly recommend that guests consider hiring Nissan X-Trails or 4 x 4 vehicles for this leg of their journey. Cars can be interchanged along the journey. They are also great for visits to the Parks! Please contact us if you are not sure. Alternatively, last cell phone reception is at the gate. The track is particularly bad shortly after heavy rains. We do provide prearranged escort or ferry service if needed. (Cost R60 per trip) Secured (off site) parking can be arranged. (Additional cost R100/day) Please drive slowly and remember, if in doubt, call us...thank you

12. BEHAVIOUR. You undertake to behave in an orderly fashion and not to disrupt the enjoyment of others on holiday or in any way harm the reputation of Rorke’s Drift Lodge. The holiday of anyone in breach of this clause may be terminated forthwith and Rorke’s Drift Lodge shall have no further contractual obligations towards that person

13. COMPLAINTS. If you have a problem or a complaint, then you must bring it to our attention immediately so that we may have an opportunity to solve the problem locally.

14. DIETARY REQUIREMENTS. Rorke’s Drift Lodge requires notification of specific dietary requirements at least 7 days prior to arrival

15. MODIFICATION. RDL may at any time modify these terms and conditions and your continued use of the Services will be conditioned upon the terms and conditions in force at the time of your use. You are bound by any such modifications and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

16. PRICES are subject to change without notification.

17. ENTIRE AGREEMENT. These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing.

I .................................................................................................. hereby agree to the terms and conditions as set out above.

Signed at .............................................................. on this ..............day of ............................20..........

Signed....................................................................

Fax to: +27 34 642 7002